However, when your item is successfully sold, you will be charged a commission fee based on the item sales value per category. This commission fee is a percentage of the selling value. See below for full list:
Category / Sub Category
Premium Commission (%)
Classic Commission (%)
Automotive & Industrial
Baby, Kids and Toys
Beauty, Health & Personal Care
Books and Stationery
Computers and Accessories
Food and Drink
Home and Kitchen
Music, Movies & Games
Sports and Fitness
Konga has created a simple and free delivery service for you, all you have to do is package your orders, make sure you have your SellerHQ details and details of the order, then drop your parcel at any of the dropoff centres below. Our logistic partners will do the rest and the best news is you will not pay for this service!
Premium Merchants: Large premium stores on Konga Mall retailing a major category of products in significant volume with NGN1 million monthly sales value and a minimum 90% quality rating. The commission rate for premium stores will range from 2-7%
Classic Merchants: Smaller classic stores selling a variety of products in small volumes with a minimum 80% quality rating. The commission rates for classic stores will range from 3-10%
What is Konga Mall? Is it different from the Konga I have always known?
Konga Mall is an online platform that allows retailers/merchants from all over Nigeria create shops and display their products online. Konga Mall allows retailers to have access to over 50 million Nigerians online.
After completion of the registration process, you get access to an online portal - Konga SellerHQ, where you can list your products for sale on Konga.com from the comfort of your bedroom. All products listed by merchants are reviewed and approved by our product team with 2 working days.
How does delivery of customer items work on Konga Mall?
At the moment, all customer orders that come for Mall merchants are delivered using Konga Express and with the support of our logistics partners. After a merchant receives an order via email, the merchant is supposed to package the ordered item and drop off at the nearest Konga drop-off point.
What are the opening hours of Konga Mall drop-off locations?
All drop-off locations are open between 8am and 5pm on weekdays and 10am to 4pm on Saturdays.
How much do I pay to the logistics company?
You do not pay any money to any of our logistics partners. All you need to do is: go to our drop-off locations, identify yourself, show a copy of the order waybill, hand over the well-packaged item, get your tracking number and that's it.
I cannot remember my password. What do I do?
Go to your browser and logon to http://shq.konga.com/account/login. Below the Password field, you will find “Forgot your password?”, Click it. Kindly follow the instructions afterwards.
How do I handle customer complaints?
Although customers place their orders through the Konga Mall platform, remember that they are still buying from your store. We advise that you offer the best customer service experience to customers by providing the right items on time, and communicating with them efficiently. Konga will encourage customers to leave feedback on their shopping experience with Mall merchants by rating the transaction. In the case of a dispute between the customer and the seller, Konga will only step in when an amicable agreement cannot be reached between the seller and the customer on their own.
When will I be paid funds due to me?
Payments for goods sold are due to merchants as soon as the order has been successfully delivered, and the returns period for the item has lapsed. Konga will only payout funds for goods where delivery to the customer has been confirmed.
How can I keep track of my item after shipment?
All Mall items are currently shipped out to customers by Konga Express and our logistic partners (for example, DHL), and can be tracked by visiting the logistic partner's website (for example: http://www.dhl.com.ng/en/express/tracking.html) using the tracking number provided on the order waybill.
Is there a sign-up fee?
Signing up for Konga Mall is completely free! Sign up today and reach out to millions of Nigerians already buying from Konga.com.
Give your store instant visibility!
Konga has created opportunities on its homepage to drive traffic to your store. You can now showcase your products from your store to thousands of people who visit the konga homepage daily. Note that when you place an ad on web, you automatically get placement on mobile and vice-versa.
* Terms & Conditions apply
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